Much to my surprise, I really had a good time reading this little book. It is a very little book - a one or two nighter. The author writes like I talk - constantly going off on a tangent, and then rambling on and on until everyone has forgotten the point, heh heh heh. I found it to be a very amusing book, and a very enjoyable read. I'm not much of a Starbucks gal, and this book hasn't transformed me, either - but it certainly sounds like Starbucks is a great place to work.